Our phone lines can be very busy from 8.30 - 10 am
please call after these times if your call is routine
PLEASE PHONE 119 TO BOOK YOUR COVID VACCINE
Turn up and get a Covid-19 vaccination at a convenient site, without needing to book an appointment in advance.
Please follow this link for details about local drop-ion clinics https://www.sth.nhs.uk/news/news?action=view&newsID=1322
Open letter to all Sheffield residents from Sheffield Clinical Care Commissioners regarding pressures on health services in Sheffield Sheffield CCG open letter to Sheffield residents
How the surgery is working during the COVID pandemic
Closed the doors to the public – This action was taken a few weeks ago to limit the potential infection that people coming to the surgery may bring. Don’t worry though there are still staff inside! We are now working to a telephone only consultation system where if you contact us you will be dealt with firstly over the phone and if the Dr decides that it is important you are seen you may be invited to a face to face appointment.
Online appointment booking – we have temporarily stopped online bookings so our staff can safely triage patients before they come to the practice. For your and our safety we will need to speak to you first before an appointment is made.
Telephone and video consultations – We have started to roll out video consultations so when you are at home you can still speak to someone face-to-face. If the Doctor feels it is appropriate they will suggest a video consultation.
Prescriptions – Even though we are closed to the public walking in, we are still working as hard as we can. This means that you can still order your prescriptions and get the medication you need during this time. You are advised to call the Prescription Order Line on 0114 372 3000 to order your prescription. PLEASE BE ADVISED: We are asking patients not to over order medication during this time and that the Prescription Order Line may be busy when you call.
Non COVID medical problems – We are still here to help you with any new or ongoing conditions or problems, not just COVID related problems. If you feel you need to speak to a Doctor or that we can help you please do not hesitate to call us on 0114 225 2134.
To view the 'Frequently Asked Questions' please click here
You will need to have completed the registration form prior to you getting an appointment. We will also require some form on photo ID when we first see you to confirm your registration.
For more information about registering, please look at our Registration Page
Change of Address
If you wish to change your address, please either speak to a receptionist on your next visit to the surgery, over the telephone or if you are registered for our Online Services, you can do it via this method as well. The link for our Online Services is below.
Student Health at SHU - Online Services
CHANGES TO ORDERING YOUR REPEAT PRESCRIPTIONS
From the 1st October 2021 the Prescription Order Line run by the Sheffield CCG closed. This will mean you will now need to order your repeat medication using one of the following methods:
Call the surgery on 0114 26362100 and select OPTION 2 - the line is open 10 am - 12 noon and 2 pm to 4 pm Monday to Friday
Use Systemonline services to order your repeat medication - you can sign up for this at Reception
Use the NHS App
Send your paper request to Reception either by post or dropping it in at the surgery
Please allow two full working days before you collect your repeat prescription
For common illnesses and minor ailments THINK PHARMACY FIRST! before calling us.
FEEDBACK AND COMPLAINTS
Please give us your feedback
It is important that we know what is going well, and what could be improved. You can give us your feedback in a number of ways:
- Contact the Management Team at Porter Brook Medical Centre
- Complete the Friends and Family Test Family & Friends Test
- Leave a review at careopinion.org.uk
- Comments and Feedback please click here
- Join our Patient Representative Group - please click here for the latest Patient Representative Group minutes
- Every year there is a national GP Patient Survey. The survey is sent to a sample of patients during January to March. If you are sent the survey, please fill it in.
We try to provide the best service possible, but sometimes things do go wrong. We always try to learn and improve from complaints.
If you make a complaint we will:
- Acknowledge your complaint within three working days
- Offer to discuss your complaint with you and agree a timeframe for responding
- Investigate and respond to your complaint fully
You can find out more about our complaints process here
How to complain
You can make your complaint directly to the practice or to NHS England.
How to complain to the practice:
You can make your complaint verbally or in writing. Please make your complaint in the way that is most convenient for you
- Phone: please call the surgery on 0114 2636100 and ask to speak to one of the Team Leaders
- In person: please ask to speak to one of the Team Leaders
- Email: email@example.com
- In writing: please complete our Complaints form here or write to the Management Team at Porter Brook Medical Centre, 9 Sunderland Street Sheffield S11 8HN
If you have any communication needs please let us know so that we can meet your needs during the complaints process.
How to complain to NHS England:
You can complain or give feedback:
PO Box 16738
By Email: firstname.lastname@example.org (If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line)
Phone: 0300 311 22 33
For more information go to https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
Help with making a complaint
Sheffield Advocacy Hub can provide information on the complaints process, and if necessary, support you to make your complaint. Their support is free, confidential and independent of the NHS.
Phone: 0800 035 0396
The Parliamentary and Health Service Ombudsman:
If you are not happy with how we deal with your complaint, and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. The Ombudsman makes final decisions on complaints. Their service is free for everyone.
Phone: 0345 015 4033
Text ‘call back’ with your name and mobile number to 07624 813 005. The text will be charged at your standard text rate. You will receive a call back within one working day at no cost to you.
Use the complaint form: https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms
IAPT - Update 15th May
The Sheffield IAPT service is still continuing to offer the same level of treatment for people with depression and the range of anxiety disorders however they will be seeing patients in a slightly different way.
Appointments will be via telephone or video call and you can continue to access their services by calling 0114 2264380 or completing an online self-referral form via their website https://iaptsheffield.shsc.nhs.uk/
COVID-19 Support – We’re Here for You
It is understandable that during times like this, people may be feeling afraid, worried, anxious, and overwhelmed. Our Social Prescriber can help you with finding the support you need, whether that be ensuring you have your groceries, linking-up to mutual support groups, or building your mental health. You can self-refer directly by emailing our Social Prescribing service at: email@example.com. Tel: 07707053892. Office hours Mon-Fri, 9-5pm.
Click for the Latest Government advice
If you need to apply for a Coronavirus Test Click here
If you need an Isolation note to give to your employer please follow this link
If you need help or information on universal Credit please follow this link
If you need to register as extremely vulnerable please follow this link
For the NHS 111 website please follow this link
If you need some more help with coping during Isolation have a look at these fantastic resources!
Helpful tips for Ramadan
The Worry Time technique
Taking a break
Setting goals to get you through
Thinking about Self-Compassion
Taking care of yourself
Managing your mood
How to manage any anxiety surrounding COVID19
Helpful advice on Eating Disorders
Our dedicated practice team consists of twelve doctors, eight nurses, two Physician Associates, health care assistant, attached health care professionals, administrative staff and receptionists. Together, we provide a full range of general medical services.
All patients registered with the practice can be seen at Porter Brook (9 Sunderland Street Sheffield S11 8HN) but our site at the City Campus is only available to students of SHU.
Our mission is to provide a high-quality, accessible service to patients in a welcoming environment where patients and staff feel respected and valued.
We will regularly review and improve our services to make sure that they are relevant to patients’ needs. We will try to deliver these services efficiently and effectively. We will not discriminate against anyone for any reason.
For the Latest information on the Coronavirus outbreak see our news page.
Care Quality Commission (CQC) Inspection Report
Please click on the following link to see our full CQC Inspection Report
We are required, by The Care Quality Commission, to declare a 'Statement of Purpose'. You can read it here.
Named Accountable GP for all Patients
A new Government scheme now requires every patient to be allocated a Named GP who is responsible for patients’ overall care at the practice. The allocation of a Named GP for ALL Patients has now been completed. If you would like to find out which GP you have been allocated, please enquire the next time you are in the surgery.
As a patient, you will still be able to book an appointment with any GP at the surgery. You also have the right to request a change to your allocated GP if you have a preferred choice GP. The practice will make reasonable efforts to accommodate this request.
Online Services Information
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
Online Services - How To Videos
We have created 4 simple how to videos for using your online services to login, book & cancel appointments and order repeat medications. We hope you find them useful.
How to Login to Your Online Services Account - How to Book an Appointment
How to Cancel an Appointment - How to Order Repeat Medication
(Site updated 12/05/2022)