Coronavirus – Tool kit and updates
We would like to thank everyone for following the advice of the government by Isolating where necessary and ensuring the safety of yourself and others. This has positive benefits for the NHS as a whole and ensures that for as long as we can the care and services we offer can continue.
That being said, Isolation can have its own challenges and we would like to offer as much help as we can – directly and through our network. Below is information that many will find helpful during this time and links to services you are encouraged to use.
What we did:
Closed the doors to the public – This action was taken a few weeks ago to limit the potential infection that people coming to the surgery may bring. Don’t worry though there are still staff inside! We are now working to a telephone only consultation system where if you contact us you will be dealt with firstly over the phone and if the Dr decides that it is important you are seen you may be invited to a face to face appointment.
Online appointment booking – we have temporarily stopped online bookings so our staff can safely triage patients before they come to the practice. For your and our safety we will need to speak to you first before an appointment is made.
Telephone and video consultations – We have started to roll out video consultations so when you are at home you can still speak to someone face-to-face. If the Doctor feels it is appropriate they will suggest a video consultation.
Prescriptions – Even though we are closed to the public walking in, we are still working as hard as we can. This means that you can still order your prescriptions and get the medication you need during this time. You are advised to call the Prescription Order Line on 0114 372 3000 to order your prescription. PLEASE BE ADVISED: We are asking patients not to over order medication during this time and that the Prescription Order Line may be busy when you call.
Non COVID medical problems – We are still here to help you with any new or ongoing conditions or problems, not just COVID related problems. If you feel you need to speak to a Doctor or that we can help you please do not hesitate to call us on 0114 225 2134.
COVID-19 Support – We’re Here for You
It is understandable that during times like this, people may be feeling afraid, worried, anxious, and overwhelmed. Our Social Prescriber can help you with finding the support you need, whether that be ensuring you have your groceries, linking-up to mutual support groups, or building your mental health. You can self-refer directly by emailing our Social Prescribing service at: email@example.com. Tel: 07707053892. Office hours Mon-Fri, 9-5pm.
If you need an Isolation note to give to your employer please follow this link
If you need help or information on universal Credit please follow this link
If you need to register as extremely vulnerable please follow this link
For the NHS 111 website please follow this link
You will need to have completed the registration form prior to you getting an appointment. We will also require some form on photo ID when we first see you to confirm your registration.
For more information about registering, please look at our Registration Page
Change of Address
If you wish to change your address, please either speak to a receptionist on your next visit to the surgery, over the telephone or if you are registered for our Online Services, you can do it via this method as well. The link for our Online Services is below.
Student Health at SHU - Online Services
Our dedicated practice team consists of twelve doctors, eight nurses, a health care assistant, attached health care professionals, administrative staff and receptionists. Together, we provide a full range of general medical services.
All patients registered with the practice can be seen at Porter Brook but our site at the City Campus is only available to students of SHU.
Our mission is to provide a high-quality, accessible service to patients in a welcoming environment where patients and staff feel respected and valued.
We will regularly review and improve our services to make sure that they are relevant to patients’ needs. We will try to deliver these services efficiently and effectively. We will not discriminate against anyone for any reason.
For the Latest information on the Coronavirus outbreak see our news page.
Care Quality Commission (CQC) Inspection Report
Please click on the following link to see our full CQC Inspection Report
We are required, by The Care Quality Commission, to declare a 'Statement of Purpose'. You can read it here.
Named Accountable GP for all Patients
A new Government scheme now requires every patient to be allocated a Named GP who is responsible for patients’ overall care at the practice. The allocation of a Named GP for ALL Patients has now been completed. If you would like to find out which GP you have been allocated, please enquire the next time you are in the surgery.
As a patient, you will still be able to book an appointment with any GP at the surgery. You also have the right to request a change to your allocated GP if you have a preferred choice GP. The practice will make reasonable efforts to accommodate this request.
Online Services Information
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
Online Services - How To Videos
We have created 4 simple how to videos for using your online services to login, book & cancel appointments and order repeat medications. We hope you find them useful.
How to Login to Your Online Services Account - How to Book an Appointment
How to Cancel an Appointment - How to Order Repeat Medication
(Site updated 02/04/2020)